سياسة الإرجاع والاسترداد

At buyoye, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy outlined below:

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original packaging may not be eligible for return.

  2. Timeframe: You may initiate a return within [X days/weeks/months] of receiving your order. After this period, we may not be able to process your return.

  3. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].

  4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  5. Exchanges: If you need to exchange an item, please contact us to arrange for the exchange. We will provide instructions on how to return the original item and process the exchange.

  6. Exceptions: Certain items may not be eligible for return or may be subject to additional restrictions. These may include perishable goods, personalized items, and clearance items. Please contact us if you have any questions about the eligibility of your return.

By purchasing from buyoye, you agree to abide by the terms of our refund and return policy. If you have any questions or concerns about returning an item, please don’t hesitate to contact our customer support team. We’re here to help make your shopping experience as smooth and enjoyable as possible.

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