Returns
Eligibility: Macustomize accepts returns within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.
Return Process: To initiate a return, customers must contact our customer support team with their order details and reason for return. A return authorization will be provided along with instructions for returning the item.
Refunds: Once the returned item is received and inspected, a refund will be issued to the original payment method within a reasonable timeframe. Shipping fees and any applicable restocking fees may be deducted from the refund amount.
Non-Returnable Items: Certain items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization reasons. Please check the product description or contact our customer support for more information.
Damaged or Defective Items: If a product arrives damaged or defective, customers should contact us immediately. We will arrange for a replacement or provide a refund, including any associated shipping costs.
Please note that this is a general overview of our return policy. For more detailed information and specific instructions, we encourage customers to review our complete return policy on our website or contact our customer support team
Refunds
Eligibility: Macustomize offers refunds for eligible products within 30 days of purchase. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received.
Refund Process: To request a refund, customers need to contact our customer support team with their order details and reason for the refund. Once the returned item is received and inspected, a refund will be issued to the original payment method.
Refund Timing: Refunds are typically processed within a reasonable timeframe, once the returned item is approved. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment provider.
Non-Refundable Items: Certain items, such as personalized or intimate products, may not be eligible for a refund due to hygiene or customization reasons. Customers are advised to check the product description or contact our customer support for more information.
Shipping Costs: Shipping fees and any applicable restocking fees may be deducted from the refund amount, unless the return is due to a damaged or defective item. In such cases, we will cover the associated shipping costs.
For a more comprehensive understanding of our refund policy, customers are encouraged to review the detailed policy on our website or reach out to our customer support team